Our vision is to empower individuals in customer service through effective skill development, and we strive to create a workforce that exceeds expectations, fostering interactions that drive positive customer experience

I assist companies in enhancing their soft skills to elevate them from good to great

Rex William Pitiyage is a distinguished world-class trainer in Sri Lanka, renowned for his superior training methodologies. Acknowledged as the 'Customer Service Guru,' he is the foremost authority on enhancing customer service excellence. With a strong to the holistic development of human potential and skills, Rex has made substantial contributions to a wide range of demographic groups throughout the country. His primary areas of expertise include customer service, motivation, leadership, and soft skill development.

With over 17 years of expertise in customer service and a wealth of training experience, Rex Pitiyage is dedicated to empowering organizations through effective learning and development strategies. As the former senior customer service trainer at Dialog Axiata PLC and a "Global Goodwill Ambassador for Sri Lanka 2019, he specializes in advising corporations on building robust L&D departments. Their mission is to inspire today's youth to prioritize personal growth and development for a brighter future.

Rex, the major founder of Rex Academy and the Learning & Performance Academy, is committed to offering a broad range of well-known courses that have earned certification from the Skill Development Council Canada. With a remarkable history of delivering thousands of inspirational seminars to major public and private sector organizations in Sri Lanka and around the globe, these academies focus on enhancing learning experiences. They specialize in developing and implementing innovative learning methodologies based on social and human expectations, offering both open forums and tailored business training sessions. These institutions are committed to fostering personal and professional growth for all participants.

Rex holds an MBA and an MSc in HR Management from Asia E University in Malaysia. As an internationally accredited trainer with City Guilds in London, he specializes in NLP and holds a diploma in psychology. Additionally, he is an accomplished author, having published two well-known self-help books, including "Winning Personality" and " අභිමානවත් පෞරුෂත්වය " which are popular in Sri Lanka's major bookstores.

Since 2014, Rex has consistently earned the prestigious title of Dialog Axiata's "Best Trainer of the Year," a testament to his exceptional skills in training and development. In 2017, he was awarded the "Learning & Development Professional of the Year" by ACEF in Mumbai, India, further highlighting his expertise in the field. With competencies in HR project management, customer service, motivational training, training facilitation, office administration, and more, Rex is a valuable asset to any organization. His commitment to empowering teams and driving success through innovative training strategies is truly commendable.

About

PUBLICATIONS

Rex's publications are practical guides with powerful strategies to transform negativity into a positive mindset. Practical exercises and everyday routines will assist you in creating habits, reframing ideas, and cultivating a confident, upbeat personality. Perfect for anyone seeking lasting change and self-growth!

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